Your privacy matters to cirkex. This policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon, no hidden surprises.
Six principles that guide how cirkex handles your personal data every single day
All personal data stored on cirkex is protected with AES-256 encryption at rest and TLS 1.3 in transit. Your account details, payment information, and identity documents are never stored in plain text on our servers.
Cirkex does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your data is used only to operate your account, process payments, and improve the cirkex platform experience.
Cirkex only collects the data we genuinely need. We don't ask for information that isn't necessary to run your account or comply with legal requirements. If we don't need it, we don't collect it — it's that simple.
Cirkex gives you real control over your personal information. You can request access to your data, ask us to correct inaccuracies, or request deletion of your account and associated data at any time by contacting our support team.
Payment data on cirkex — including your bKash and Nagad details — is handled through encrypted, tokenised payment systems. Cirkex does not store full payment credentials on our own servers after a transaction is complete.
If you don't want to receive promotional messages from cirkex, you can opt out at any time. Every marketing email includes an unsubscribe link, and you can update your communication preferences directly in your cirkex account settings.
Summary: Cirkex collects personal data to operate your account, process payments, verify your identity, and keep the platform secure. We do not sell your data. You have the right to access, correct, and delete your information at any time. If you have questions, contact us at [email protected].
This Privacy Policy explains how cirkex collects, uses, stores, and protects the personal data of players who use the cirkex platform. It applies to all users of cirkex, including visitors who browse the site without registering and registered players who actively use the platform to deposit, play, and withdraw.
Cirkex is committed to handling your personal data responsibly. We collect only what we need, we use it only for the purposes described in this policy, and we protect it with appropriate technical and organisational security measures. We are transparent about our data practices — if anything in this policy is unclear, please contact us and we will explain it in plain language.
By registering on cirkex or continuing to use the platform, you acknowledge that you have read this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree with this policy, you should not use cirkex.
Cirkex collects different categories of personal data depending on how you interact with the platform. Here is a breakdown of what we collect and why:
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration and age/identity verification |
| Contact Data | Mobile number, email address | Account communication, support, and security alerts |
| Payment Data | bKash number, Nagad number, transaction references | Processing deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Security monitoring, fraud prevention, platform optimisation |
| Usage Data | Games played, bets placed, session duration, login times | Platform improvement, responsible gaming monitoring |
| Communication Data | Support chat logs, email correspondence | Resolving disputes, improving support quality |
Cirkex does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes (for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion).
Cirkex collects your personal data through the following channels:
Cirkex uses your personal data for the following purposes:
Marketing communications: Cirkex will only send you promotional messages if you have given your consent. You can withdraw this consent at any time by updating your preferences in your account settings or by clicking the unsubscribe link in any marketing email.
Cirkex processes your personal data on the following legal grounds:
Cirkex does not sell your personal data. We share your data only in the following limited circumstances:
No third-party marketing: Cirkex never shares your personal data with third-party advertisers or marketing companies. Your contact details will not be passed to any outside party for their own marketing purposes.
Cirkex retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The specific retention periods we apply are:
When data is no longer required, cirkex securely deletes or anonymises it so it can no longer be linked to you as an individual.
Cirkex takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, or disclosure:
Your role in security: While cirkex takes every reasonable precaution to protect your data, you also play a part. Keep your cirkex password strong and unique, never share it with anyone, and contact us immediately at [email protected] if you suspect unauthorised access to your account.
Cirkex uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website. Here is how cirkex uses cookies:
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how cirkex works for you. Cirkex does not use third-party advertising cookies or tracking pixels for external ad targeting.
As a cirkex player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected] and we will respond within 30 days:
You can request a copy of all personal data cirkex holds about you. We will provide this in a clear, readable format within 30 days of your request.
If any personal data cirkex holds about you is inaccurate or incomplete, you have the right to ask us to correct it. You can update basic account details directly in your cirkex account settings.
You can request that cirkex delete your personal data. Note that we may be required to retain certain data for legal compliance purposes even after account closure — we will explain what we can and cannot delete when you make a request.
In certain circumstances, you can ask cirkex to restrict how we use your data — for example, while a dispute is being investigated — without requesting full deletion.
You can request a copy of your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
You can object to cirkex processing your data for marketing purposes at any time. You can also object to processing based on legitimate interests, though we may be able to demonstrate compelling grounds to continue in some cases.
Cirkex is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on cirkex or attempt to use the platform in any way.
If cirkex becomes aware that personal data has been collected from a person under 18, we will immediately close the account, delete the data, and — where appropriate — report the matter to relevant authorities. If you believe a minor has registered on cirkex, please contact us at [email protected] immediately.
Age verification: Cirkex uses age verification checks during registration and may request additional proof of age at any time. This is a core part of our responsible gaming commitment and our legal obligations as a gaming platform.
Cirkex may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or an in-platform notification before the changes take effect.
The updated policy will always be published on this page with a revised effective date at the top. We encourage you to review this page periodically. Continued use of cirkex after a policy update constitutes your acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to raise a privacy concern, please contact the cirkex privacy team. We take all privacy enquiries seriously and aim to respond within 30 days.
Related policies: This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming policy, which together form the full agreement between you and cirkex.
Now that you know how we protect your data, join thousands of Bangladesh players who trust cirkex every day